顾客负性情绪如何影响人工售后客服的情绪耗竭?——有调节的中介模型How Do Customers’ Negative Emotions Lead to the Emotional Exhaustion of Manual After-Sales Customer Service Staff?—A Moderated Mediation Model
史乃尹, 金玉兰 下载量: 363 浏览量: 556
应用数学进展 Vol.11 No.6, June 13 2022, PDF, HTML, XML DOI:10.12677/AAM.2022.116346 被引量