撤稿：网络零售业服务补救效果的实证研究
Service Recovery Effect of Online Retailing: An Empirical Research
DOI: 10.12677/MSE.2013.23011, PDF, HTML, 下载: 3,300  浏览: 9,888  国家自然科学基金支持
作者: 王增民, 王晓玲, 齐佳音：北京邮电大学经济管理学院，北京
关键词: 感知公平；补救满意度；重购意向；口碑传播；网络零售；Perceived Justice; Satisfaction of Service Recovery; Repurchase Intention; Word of Mouth; Online Retailing
摘要: 撤稿声明：“ 网络零售业服务补救效果的实证研究”一文刊登在2013年6月出版的《管理科学与应用》2013年第2卷第3期第65-71页上。因作者疏忽，文章部分内容有待进一步确认。根据国际出版流程，编委会现决定撤除此重复稿件，保留原出版出处：王增民, 王晓玲, 齐佳音. 网络零售业服务补救效果的实证研究[J]. 管理科学与工程, 2013, 2(3): 65-71. http://dx.doi.org/10.12677/MSE.2013.23011
文章引用：王增民, 王晓玲, 齐佳音. 撤稿：网络零售业服务补救效果的实证研究[J]. 管理科学与工程, 2013, 2(3): 65-71. http://dx.doi.org/10.12677/MSE.2013.23011

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