应用品管圈缩短出院患者首次复诊等候时间的实践效果

Application and Effect of the QCC to Reduce Waiting Time of the First Visit for Discharged Patients

摘要: 目的：分析探讨品管圈活动缩短出院患者首次复诊等候时间的实践效果。方法：采用品管圈的方法，对我科100例出院患者首次复诊等候时间进行调查分析。结果：应用品管圈前50例出院患者首次复诊等候时间合计为9012.6分钟，平均每位患者等候时间为180.3分钟。通过采取措施，其余50例出院患者复诊等候时间缩短到6012.2分钟，平均120.2分钟，下降了33.3%。结论：采用品管圈活动缩短了出院患者首次复诊等候时间，使患者及早就诊，提高了患者满意度，有利于医患关系的和谐发展。

Abstract: Objective: To analyze the effect of Quality Control Circle (QCC) on reducing waiting time of the first visit for discharged patients. Methods: The QCC was used for observing and recording waiting time of the first visit for 100 discharged patients. Results: Before quality improvement, the waiting time of the first visit for 50 discharged patients was 9012.6 min in all and 180.3 min per patient. After quality improvement, other 50 discharged patients were 6012.2 min and 120.2 min per patient, fell by 33.3%. Conclusions: Using QCC in reducing waiting time will make patients visit the doctor in time. Moreover, it will also improve discharged patients satisfaction of the first visit, and help the harmonious development of the relationship between doctors and patients.