情绪劳动研究：回顾与展望

Review of the Research on Emotional Laborin Organization Behavior Perspective

摘要: 随着服务业的兴盛，情绪劳动受到了研究者的广泛关注。研究者对情绪劳动的定义、结构、影响因素和内在机制以及情绪劳动对组织行为的影响进行了探究。本文就情绪劳动的涵义和测量，情绪劳动的前因变量及其对组织行为结果变量的影响进行了回顾， 对情绪劳动的研究做出评论与展望：指出，对情绪劳动的内涵和结构维度的清晰界定、结合文化背景的本土研究，对组织中情绪劳动的深化和拓展研究以及多样化样本研究都将是未来研究的方向。

Abstract: With the development of the Third Industry, researchers are paying more attention on emotional labor. The concept, the structure, and the causes and results of emotional labor had been researched. Though the efforts over 20 years on emotional labor makes the researches more complete, many limitations and insignificancy are existing. The clear definition of emotional labor’s concept and structures dimension, research under culture background, deep and wide researches on emotional labor in organizations, multiple-sample studies, those would be the directions of future research.