基于风险矩阵法的民用飞机客户服务产品验证风险评价与管控研究

Research on Risk Assessment and Control of Civil Aircraft Customer Service Product Validation Based on Risk Matrix Method

摘要: 民用飞机客户服务产品在飞行试验阶段验证项目管理过程中会遇到一系列风险，如进度、技术、成本、质量适航、供应商管理、资源保障和沟通管理等方面，如何在验证准备阶段提前识别这些关键风险并进行有效的定性和定量评价与管控，对于验证项目的成功实施至关重要。通过建立民用飞机客户服务产品在飞行试验阶段验证的风险管理框架，基于风险矩阵法构建风险定性定量分级管控模型，并依据风险准则制定应对措施和计划。以飞机维修手册验证为例，应用该风险评价模型，对验证重大风险按照后果严重程度和发生的可能性进行分级管控，可在验证准备阶段有效防范和化解各类风险，确保验证项目顺利推进。

Abstract: In the project management of customer service product validation for civil aircraft during the flight test phase, a range of risks may arise, including those related to schedule, technology, cost, quality and airworthiness, supplier management, resource assurance, and communication. Effectively identifying these critical risks during the preparation phase and conducting both qualitative and quantitative assessment and control is essential for the successful implementation of the verification project. This study establishes a risk management framework for civil aircraft customer service product verification during the flight test phase. Using a risk matrix approach, it constructs a qualitative and quantitative graded control model and formulates corresponding response measures and plans based on risk criteria. Taking the verification of an aircraft maintenance manual as an example, this risk assessment model is applied to classify and control major risks according to their severity and probability. This approach enables the effective prevention and mitigation of various risks during the preparation phase, ensuring the smooth progress of the verification project.