数字化转型赋能智慧社区治理的路径研究

Research on the Pathways for Digital Transformation Empowering Smart Community Governance

摘要: 本文以“数字中国”与基层治理现代化为背景，聚焦数字化转型在社区治理“最后一公里”的落地问题。引入“技术–组织–环境”(TOE)框架，梳理从技术赋能到制度重塑的逻辑，分析当前基层治理技术与行政的互动关系。研究发现，数字化赋能智慧社区治理存在顶层设计和统筹规划不足、基层数字化建设效果不佳、社区多元需求与参与缺位、人财物与数字化转型需求有差距等问题，并提出数字化转型下的智慧社区建设路径主要是：推进智慧社区治理体系创新建设、完善多元化主体建设、提升服务能力迎合群体需求、重塑新型社区文化与信任机制、壮大数字化建设人才队伍等优化路径，为推动社区治理精准化和现代化提供了参考。

Abstract: This paper situates itself against the backdrop of the “Digital China” initiative and the modernization of grassroots governance, focusing on the “last mile” implementation challenges of digital transformation in community governance. Drawing upon the Technology-Organization-Environment (TOE) framework, it unpacks the logic from technological empowerment to institutional reshaping, and examines the interactive dynamics between technology and administration at the grassroots level. The study identifies critical bottlenecks in digitally enabling smart community governance, including: insufficient top-level design and holistic planning, suboptimal performance of grassroots digital infrastructure, misalignment between diverse community needs and stakeholder participation, and resource gaps (human, financial, and material) relative to digital transformation demands. Accordingly, it proposes optimization pathways for smart community construction under digital transformation: (1) advancing institutional innovations in smart community governance systems; (2) cultivating multi-stakeholder engagement mechanisms; (3) enhancing service capabilities to address heterogeneous group demands; (4) rebuilding community culture and trust mechanisms; and (5) expanding the talent pipeline for digital construction. These insights offer practical references for advancing precision governance and modernization in community contexts.