数智融合下多校区高校图书馆跨域文献服务——基于中国海洋大学图书馆图书委托服务数据分析

Cross-Domain Documentary Services in Multi-Campus University Libraries under Digital-Intelligent Integration—Based on the Data Analysis of Book Consignment Service in the Library of Ocean University of China

摘要: 在智慧图书馆建设推进过程中，资源融合、空间融合、媒介融合、业务协同融合成为多校区高校图书馆服务转型的重要方向。图书委托借阅作为打通多校区文献资源壁垒的核心业务，是实现馆藏资源融合共享的典型实践。本文以中国海洋大学图书馆十余年图书委托服务实践为案例，在系统梳理国内多校区高校图书馆通借通还、委托借阅、文献传递、预借投递等跨域文献服务研究进展的基础上，界定“数智融合”与“跨域文献服务”的内涵，梳理该校在汇文系统支撑下委托服务从手工登记到PC端、微信移动端多渠道服务的发展历程；基于2011~2025年流通委托大数据，剖析多校区场景下委托服务的运行现状与读者行为特征；从数智融合视角挖掘现有系统功能缺陷、业务流程堵点、多部门协同短板、数据价值释放不足等现实问题；立足资源、技术、业务、用户多维融合框架，提出系统模块迭代、业务流程重构、数据驱动馆藏动态治理、多主体协同机制完善等优化路径，为同类多校区高校图书馆跨域文献服务高质量发展提供参考。

Abstract: With the development of smart libraries, resource, spatial, media and business collaborative integration have become important directions for service transformation of multi-campus university libraries. Book consignment borrowing, as a core business to break cross-campus documentary resource barriers, is a typical practice for collection integration and sharing. Taking more than ten years of book consignment service at the Library of Ocean University of China as a case, this paper systematically reviews the progress of domestic research on cross-domain documentary services in multi-campus university libraries, such as universal borrowing and returning, consignment borrowing, document delivery and pre-booking delivery. It defines the connotations of digital-intelligent integration and cross-domain documentary services, and describes the evolution of the library’s consignment service supported by Libsys from manual registration to multi-channel access via PC and WeChat mobile terminals. Using circulation consignment big data from 2011 to 2025, the paper analyzes the current operation status of consignment services and reader behavior characteristics in the multi-campus scenario. From the digital-intelligent integration perspective, it identifies existing problems including inadequate system functions, workflow bottlenecks, weak inter-departmental collaboration and insufficient utilization of data value. Within a multi-dimensional framework integrating resources, technology, business and users, optimization strategies are put forward: iterative system module upgrade, business process reconstruction, data-driven dynamic collection management and improved multi-stakeholder coordination mechanism. This study offers references for the high-quality development of cross-domain documentary services in other multi-campus university libraries.