基于大数据背景探讨体检者满意度调查平台的设计构想

Discussion on the Design Concept of the Satisfaction Survey Platform for Medical Examiners Based on the Background of Big Data

摘要: 医院体检服务质量很大程度上决定着体检者的就医选择，为提升体检者就医体验，提高医疗服务质量，促进医务工作者对体检人群的定向管理和服务能力，降低体检差错和投诉发生，建立体检满意度调查平台是促进提升体检质量发展的方法之一。本课题拟以大数据为背景，探讨建设体检满意度调查信息化平台，为提升体检服务质量提供支持。

Abstract: The quality of the medical examination service in the hospital largely determines the medical ex-amination choice of the medical examiner. In order to improve the medical examination experience of the medical examiner, improve the quality of medical service, promote the directional management and service ability of medical workers to the medical examination population, and reduce the occurrence of medical examination errors and complaints, the establishment of the physical examination satisfaction survey platform is one of the development methods to promote the improvement of physical examination quality. This paper intends to explore the construction of an information platform for medical examination satisfaction surveys based on big data, so as to provide support for improving the quality of medical examination services.