摘要:
研究表明，知识型员工的流动率远远高于一般员工，而绩效没有得到充分认可和尊重是造成离职的重要原因。论文针对知识型员工个人特质、能力及工作行为等特征，采用知识型员工绩效是结果与过程以及预期收益的统一体的绩效观点，并分析了知识型员工绩效的团队合作性、多样性、滞后性与多维性等特征，以全面、多角度地评价知识型员工绩效。
Abstract: The turnover of knowledge workers is much higher than that of the general staff, which primarily results from their performances not getting the adequate acknowledgement according to some researches. In view of their characteristics on their personal particularities, abilities, work behaviors etc., the thesis argues that the knowledge worker’s performance is a comprehensive entity including the result, process and pro- spective return. Such characteristics as cooperation, multiplicity, multi-dimension and so on, are then ana- lyzed in order to evaluate the knowledge worker’s performance comprehensively and multi-dimensionally.