一体化互动式智能营业厅的架构设计

The Framework Design of the Integrated and Interactive Smart Business Hall

摘要: 目前智能电网的“三化”(信息化、自动化以及互动化)已经进入全面推进阶段，智能营业厅作为重要组成部分，直接影响客户服务以及整个品牌形象。论文在分析智能营业厅的功能需求的基础上，提出了一体化互动式营业厅的设计方案，包括整体方案设计、实现支撑系统、互动化管理系统以及智能营业厅功能区建设，并设计了95598供电服务平台，实现互动化、智能化。最后，简述了基于该设计方案的北方某供电局改造方案、投资以及效益；该设计方案充分利用了通信技术、计算机技术和考虑用户体验习惯，有助于提高企业效益和品牌，节约管理成本，对于建设智能电网具有现实工程意义。

Abstract: At present, the smart grid “three characteristic” (with information, automation, and interactive) has developed rapidly, the smart business hall as an important part of the smart grid, will affect the service and the whole band image. Based on the analysis of the functional requirements of the intelligent business hall, the scheme of integration of interactive business hall is proposed, in-cluding the detailed information about the whole design, the implementation support system, in-teractive management system and the construction plan of functional zone, in addition, the 95598 platform is also designed, in order to realize the interactive and intelligent. Finally, the paper briefly describes the modification scheme, investigation and benefits for one power supply bureau based on the above scheme. The design makes full use of the communication technology, computer technology and considers the user experience habits, helps to improve the efficiency of the en-terprise and brand, save administrative costs, for the construction of smart grid has realistic en-gineering significance.