公众对城管态度问卷的编制及特点研究

A Study of Public’s Attitude towards Urban Management Officer and Questionnaire Development

摘要: 目的：了解社会公众对城管的态度。方法：利用自编的“公众对城管态度问卷”对536名社会人士进行调查。结果：1) 公众对城管的态度包括交往意向，认知评价，情感支持，行为支持四个维度。2) 公众对城管的情感支持水平最高，依次是行为支持和交往意向，认知评价最低。3) 公众对城管的态度在性别，受教育水平上存在显著差异。4) 网络使用情况与公众对城管的态度显著相关，微博、论坛参与程度对公众对城管的态度有显著影响。结论：该问卷具有良好的信度和效度，且公众对城管的态度在性别，受教育程度，获取信息渠道等方面存在差异。

Abstract: Objective: To explore public attitudes toward urban management officer. Methods: The survey was conducted among 536 people with a self-designed questionnaire. Results: 1) Public attitude towards urban management officer is constituted by four dimensions: communicational intention, cognitive evaluation, emotional support and behavioral support. 2) Public has a higher level of emotional support toward urban management officer, indicating that urban management officers’ understood and supported by the public, followed by behavioral support and communicative intention and cognitive evaluation was the minimum. 3) There are significant differences in the public attitude toward urban management officer in sex and degree of education. 4) The degree of net-participating, the usage of micro-blog and forum participation has a significant correlation with public attitude toward urban management officer. Conclusion: The self-de- signed questionnaire holds the better validity and reliability. As people’s sex, degree of education, and ways of acquiring information differ, their attitude towards urban management officer is significantly different.