标准化建设对提高急诊分诊效率的初步探讨

The Standardized Construction in the Efficiency of Emergency Triage

摘要: 目的：探讨标准化建设有效快速提高急诊分诊效率。方法：收集笔者所在三甲医院来院急诊分诊患者500名作为对照组，实施标准化措施后随机调查500名来诊患者为实验组，对实验组实施标准化的分诊管理方案，其中包括：标准化的急诊分级分诊、标准化的分诊设置和分诊流程、标准化的分诊管理制度与应急预案、标准化的专职护理人员职责培训等。结果：实验组对急诊分诊工作质量及服务质量满意度有明显的提升，由原来的89.77%提升至97.77%，满意度提升8%，具有统计学意义(P < 0.01)。结论：通过标准化建设在急诊分诊工作中的有效开展，实现了标准化的管理，提高了急诊分诊有效率和患者的救治率、提升了急诊分诊护理质量和护理人员的整体素质，同时也提升了医院的窗口服务形象和金字招牌，值得在医疗护理领域推广与应用。

Abstract: Objective: To explore the standardized construction to improve the efficiency of emergency triage. Methods: 500 cases of emergency triage were collected as control group from author’s hospital. After the implementation of standardized measures, 500 patients were randomly investigated as the experimental group. The experimental group was given standardized triage management scheme, including: standardized grading emergency triage, standardized triage settings and triage process, standardized triage management system and emergency plan, standardized responsibility training of full-time nursing staff. Results: In the experimental group, there was a significant im-provement in the quality of emergency triage and satisfaction of service quality, from the original 89.77% to 97.77%, and the satisfaction rate improved 8%, which was statistically significant (P < 0.01). Conclusion: The standardization construction of emergency triage can improve the efficiency of emergency triage and treatment rate of patients, enhance the nursing quality of emergency tri-age and overall quality of nursing staff, and enhance the hospital service image for a gilded sign-board; and it is worthy of promotion and application in the field of medical care.