制造企业服务创新能力的构成及提升途径--基于3家企业的案例研究
The Construct and Improvement Channel of Manufacturing Firms—Based on 3 Firms’ Case Study
DOI: 10.12677/SSEM.2017.65024, PDF, HTML, XML, 下载: 1,599  浏览: 2,929  科研立项经费支持
作者: 杨东, 李宇柔：西安电子科技大学经济与管理学院，陕西 西安
关键词: 服务创新能力；提升途径；制造企业；Service Innovation Capability； Enhance Channel； Manufacturing Firms
摘要: 服务创新是制造企业战略转型的重要途径。制造企业服务创新能力的构成及其提升途径仍缺乏实证研究。在中国制造企业服务转型的背景下，以3个企业为案例研究对象，归纳了制造企业服务创新能力的三个维度：顾客关注、市场关注和技术关注，并指出不同类型的网络合作是能力提升的重要途径。研究对服务创新和社会网络理论做了有益的扩展与补充，同时也对制造企业服务创新实践具有指导意义。
Abstract: The service innovation is the important way for Chinese manufacturing firms’ transformation. However, the construct and improvement is still under empirically investigated. Under the environment of Chinese manufacturing firms’ transformation, through 3 firms’ surveys, client-focus, marketing-focus and technological-focus service capabilities are proposed. Furthermore, the network cooperation is the channel by which manufacturing firms can enhance service capabilities. The paper contributes not only to service innovation and network theory, but also innovation practice of manufacturing firms.
文章引用：杨东, 李宇柔. 制造企业服务创新能力的构成及提升途径--基于3家企业的案例研究[J]. 服务科学和管理, 2017, 6(5): 183-190. https://doi.org/10.12677/SSEM.2017.65024

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