摘要:
本研究主旨在探讨零售业人员的轮班对工作压力、工作家庭冲突的影响及与社会支持是否存在中介效果，试图建构其模式，进而分析之间关系。本研究方法采用问卷调查法，其研究目的为：1) 了解轮班对工作压力及工作家庭冲突的影响性；2) 了解轮班产生的工作压力对工作–家庭冲突的影响性；与3) 探讨社会支持中介效果与上述两者之影响。
Abstract: The study focus on examining the shift work of retail store staff work stress and work-family con-flict, social support in mediating effect exists and trying to build models, and understand the relations among them. The research methods use questionnaire survey to collect data, the purposes of the study are: 1) Under-stand shift work of the work stress and work on the impact of family conflict. 2) Understand on the shift work to generate work stress about work-family impact of conflict. 3) Explore of social support mediating effect exists to the above with the above both influence effects.