突发公共事件中公众的共情心理发展过程、影响因素及干预治理研究

Research on the Development Process, Influencing Factors and Intervention Management of Public Empathic Psychology in Public Emergencies

摘要: 随着互联网技术的升级与革新，公众越来越容易获取信息，其言论意识也不断增强。然而，突发公共事件在网络空间中往往不能即时呈现完整的事实过程，导致社会矛盾的关注度极度升高，公众的心理情绪多极分化。因此，在信息时代的突发公共事件传播过程中，基于事件本身的公布过程、曝光程度及信息的真实性，公众的共情心理也在不断地发展变化。信息传递的便捷性使得突发公共事件信息受众范围扩大，公众的自我认知、他人的行为引导及神经生理因素的刺激都会对其共情心理产生影响。因此，要建设个体、组织和政府三级联动干预引导机制，及时引导公众共情心理的良性发展，以快速、有效地解决突发公共事件，使公众的共情心理为促进社会和谐稳定发挥积极作用。

Abstract: With the upgrading and innovation of Internet technology, it is easier and easier for the public to obtain information, and their awareness of speech is constantly enhanced. However, public emergencies often cannot present a complete factual process in real time in cyberspace, which leads to an extremely high level of attention to social conflicts and multi-polar polarization of public psychology and emotions. Therefore, in the communication process of public emergencies in the information age, the public’s empathic psychology is also constantly developing and changing based on the publication process of the events themselves, the degree of exposure and the authenticity of information. The convenience of information transmission expands the scope of the audience for information of public emergencies. The self-cognition of the public, the behavior guidance of others and the stimulation of neurophysiological factors all have an impact on their empathy psychology. Therefore, it is necessary to build a three-level interactive intervention and guidance mechanism for individuals, organizations and governments to timely guide the healthy development of public empathy, so as to quickly and effectively solve public emergencies and make public empathy play a positive role in promoting social harmony and stability.