智能家居情景下的城市独居青年的心理健康需求研究

Research on the Psychological Health Needs of Urban Solitary Youth in the Context of Smart Home

摘要: 本文依托于一二线城市独居青年心理健康需求的背景，聚焦独居青年面临的缺乏归属感、注重自我建构、存在焦虑与抑郁症状三类心理特征问题，挖掘智能家居情景模式下城市独居青年的个性化心理健康需求。通过用户调研与分析整理出独居青年在智能家居情景模式下原始心理健康需求的特点和生活习惯规律，通过对目标用户进行问卷调研、访谈、情境观察的形式建立KANO模型，对用户需求进行分类和优先排序，输出定性和定量的调研报告。从智能家居的角度出发，根据用户调研结果得出睡眠管理、社交与娱乐、运动健身、心理辅助和娱乐为城市独居青年服务的重要需求方面，并进行分属性、分维度的KANO模型建立，依据满意度系数决定优先顺序，从而直观体现目标用户对各功能的需求度。总结城市独居青年健康需求的功能特点和相关规律，从而为独居青年服务的智能家居系统设计提供一定的设计依据和建议。

Abstract: This article is based on the background of the psychological health needs of young people living alone in first- and second-tier cities, focusing on three types of psychological characteristics faced by young people living alone: lack of sense of belonging, emphasis on self-construction, and anxiety and depression symptoms. It explores the personalized psychological health needs of urban young people living alone in the context of smart home scenarios. By conducting user research and analysis, the characteristics and lifestyle habits of the original psychological health needs of young people living alone in the smart home scenario mode were sorted out. Through questionnaire surveys, interviews, and situational observations of the target users, a KANO model was established to classify and prioritize user needs, and qualitative and quantitative research reports were output. From the perspective of smart homes, based on user research results, important demand areas for urban solitary youth services are identified, including sleep management, social and entertainment, sports and fitness, psychological assistance, and entertainment. A KANO model is established based on attributes and dimensions, and priority is determined based on satisfaction coefficients to intuitively reflect the target users’ demand for each function. The functional characteristics and related laws of the health needs of urban solitary youth are summarized, in order to provide certain design basis and suggestions for the design of smart home systems serving solitary youth.