互联网医疗背景下医疗纠纷处理的法律困境与对策研究

Research on the Legal Dilemma and Countermeasures of Medical Dispute Settlement under the Background of Internet Based Medicine

摘要: 互联网医疗服务模式颠覆了传统医疗行业的运营模式。线上问诊、远程诊疗、送药到家等服务极大提升了医疗资源可及性。互联网医疗纠纷呈现电子数据易失、跨地域性、多主体参与的显著特征。医疗机构、互联网平台、医务人员在纠纷中的责任边界模糊不清。现有法律制度在管辖权确定、责任认定、举证规则等方面面临严峻挑战。传统医疗纠纷调解机制难以适应互联网医疗纠纷的特点。本文从法律适用、举证规则、纠纷解决机制三个维度分析互联网医疗纠纷处理面临的困境。研究提出构建专门法律规范体系、完善纠纷解决程序规则、创新多元化解机制、建设技术支撑体系四个方面的对策建议。

Abstract: The Internet medical service mode has subverted the operation mode of the traditional medical industry. Online consultation, remote diagnosis and treatment, and home delivery of medication have greatly improved the accessibility of medical resources. Internet medical disputes are characterized by electronic data being easy to lose, trans-regional and multi-subject participation. The responsibility boundary of medical institutions, Internet platforms and medical personnel in disputes is unclear. The existing legal system faces severe challenges in determining jurisdiction, determining responsibility, and rules of proof. The traditional medical dispute mediation mechanism is difficult to adapt to the characteristics of Internet medical disputes. This paper analyzes the dilemma of Internet medical dispute resolution from three dimensions: the application of law, rules of evidence, and dispute resolution mechanism. Research proposes countermeasures and suggestions in four aspects: building a specialized legal regulatory system, improving dispute resolution procedural rules, innovating diversified resolution mechanisms, and constructing a technical support system.