组织公民行为研究综述与未来展望
A Review of Research on Organizational Citizenship Behavior and Future Prospects
DOI: 10.12677/ap.2025.156353, PDF,   
作者: 张博伊文*：首都经济贸易大学工商管理学院，北京；李慕轼：中国劳动关系学院社会工作学院，北京
关键词: 组织公民行为；研究综述；未来展望；Organizational Citizenship Behavior； A Review of Research； Future Prospects
摘要: 随着全球化的发展和知识经济的到来，人的因素成为组织中最具有升值潜力的资源。组织公民行为(Organizational Citizenship Behavior, OCB)是近年来在组织行为学领域中日益受到重视的研究课题。组织公民行为作为一种自愿合作行为，能够自觉维护整个组织的正常运行，提高组织效率，促进员工生产效率的提高，对组织的发展具有举足轻重的作用。本研究在系统梳理组织公民行为现有文献的基础上，首先明确了组织公民行为的概念内涵与测量方法。其次基于社会认同、社会交换理论、心理契约理论、印象管理理论、角色理论、资源保存理论和情感事件理论对以往研究进行总结，并由此探究其影响因素、作用效果与作用机制，指出未来的研究方向。
Abstract: With the development of globalization and the arrival of knowledge-based economy, the human factor has become the resource with the most appreciation potential in organizations. Organizational Citizenship Behavior (OCB) is a research topic that has received increasing attention in the field of organizational behavior in recent years. As a kind of voluntary cooperative behavior, Organizational Citizenship Behavior can consciously maintain the normal operation of the whole organization, improve organizational efficiency, promote the improvement of employee productivity, and play a pivotal role in the development of the organization. Based on systematically combing the existing literature on organizational citizenship behavior, this study first clarifies the conceptual connotation and measurement method of organizational citizenship behavior. Secondly, based on social identity, social exchange theory, psychological contract theory, impression management theory, role theory, resource preservation theory and emotional event theory, this study summarizes the previous studies and explores the influencing factors, effects and mechanisms, and points out the direction of future research.
文章引用：张博伊文, 李慕轼 (2025). 组织公民行为研究综述与未来展望. 心理学进展, 15(6), 86-96. https://doi.org/10.12677/ap.2025.156353

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