Kano模型导向的宠物猫狗洗脚器创新设计研究

Research on the Innovative Design of Foot Washers for Pet Cats and Dogs Oriented by Kano Model

摘要: 针对现有宠物洗脚器存在的功能单一、体积庞大、宠物适应性差等问题，提出一种兼顾饲养者操作便捷性与宠物行为特征的设计方法。通过用户访谈、网络评论分析、文献研究与行为观察，获取饲养者及宠物双视角需求，并借助KJ法进行归类；利用Kano问卷调研划分需求属性；结合Better-Worse系数分析确定需求优先级，以此指导产品设计。识别出包括清洁彻底、亲肤硅胶刷头及免洗凝胶安全性的3项必备需求；材料安全无异味、便携一体式结构与操作简易等3项期望需求；以及可替换凝胶、强续航、功率稳定、低噪音与动力充足等5项魅力需求；另归纳出4项无差异需求，如明快配色、可穿戴形态、泡泡与音乐功能及可爱外观。得出基于Kano模型的需求属性识别与优先级排序，为宠物洗脚器设计提供了量化依据，有助于提升该类产品的用户体验与设计创新水平。

Abstract: Aiming at the problems existing in the current pet foot washers, such as single function, large volume and poor adaptability to pets, a design method that takes into account both the convenience of operation for keepers and the behavioral characteristics of pets is proposed. Through user interviews, analysis of online comments, literature research and behavioral observation, the dual-perspective needs of breeders and pets were obtained, and classified by means of the KJ method. We classify the demand attributes using the Kano questionnaire survey; combine the analysis of the Better to Worse coefficient to determine the priority of requirements, thereby guiding product design, identify three essential requirements, including thorough cleaning, skin-friendly silicone brush heads and the safety of leave-in gel; Three expected requirements: safe and odorless materials, portable one-piece structure and easy operation. And five attractive demands such as replaceable gel, strong battery life, stable power, low noise and sufficient power; In addition, four undifferentiated requirements were summarized, such as bright color schemes, wearable forms, bubble and music functions, and cute appearances. The demand attribute identification and priority ranking based on the Kano model were obtained, providing a quantitative basis for the design of pet foot washers and helping to improve the user experience and design innovation level of such products.