上海数字景区无障碍服务现状调研分析及对策研究——以上海33家数字景区为例

Research on the Current Situation, Analysis and Countermeasures of Accessible Services in Shanghai’s Digital Scenic Spots—A Case Study of 33 Digital Scenic Spots in Shanghai

摘要: 在“人民城市”理念与城市数字化转型的双重驱动下，上海数字景区建设进程快速推进。然而，本课题组通过对上海市33家数字景区的系统性调研发现，面向残障人士、老年人等群体的数字无障碍服务，正从传统的“物理障碍”演变为“物理与数字的双重障碍”，其发展严重滞后于整体智慧化进程。本文基于此实证研究，深刻剖析了问题根源，并创新性地提出构建“上海数字无障碍景区同心圆模型”的系统性对策，旨在从理念、标准、技术与协同四个层面，推动上海数字景区从“形式上的智慧”迈向“有温度的包容”，为构建国际一流的无障碍旅游目的地提供实践蓝图。

Abstract: Driven by both the “People-Centered City” concept and the city’s digital transformation, the construction of Shanghai’s digital scenic spots has advanced rapidly. However, through a systematic survey of 33 digital scenic spots in Shanghai, the research team found that the digital accessible services for groups such as people with disabilities and the elderly have evolved from traditional “physical barriers” to “dual physical and digital barriers”, and their development lags far behind the overall intelligent progress. Based on this empirical research, this paper deeply analyzes the root causes of the problems and innovatively proposes a systematic countermeasure of constructing the “Concentric Circle Model for Shanghai’s Digital Accessible Scenic Spots”. It aims to promote Shanghai’s digital scenic spots from “formal intelligence” to “warm inclusiveness” from four dimensions of concept, standard, technology and collaboration, and provide a practical blueprint for building a world-class accessible tourism destination.