基于Kano-IPA模型的公租房社区老年群体居住满意度评价研究
A Study on the Evaluation of Residential Satisfaction of Elderly Groups in Public Rental Housing Communities Based on the Kano-IPA Model
摘要: 随着我国人口老龄化加剧与住房保障体系的完善，公租房已成为许多老年人的重要居住选择。为优化面向老年人的公租房政策与社区环境，文章以重庆市公租房社区为例，运用Kano-IPA整合模型测评老年住户的居住满意度，并构建服务质量提升优先顺序。研究表明采光通风、清洁卫生、治安状况、邻里关系等方面表现较好，应继续巩固；家电维修、物业态度、医疗服务、隔音、公共设施维修、无障碍设施等要素社区急需进行改进。基于上述结果，建议公租房社区管理方重点针对薄弱环节，通过提升服务标准、加强日常维护、完善服务供给体系等措施，切实回应老年居民的居住需求，从而系统提高公租房社区的适老性与综合满意度。
Abstract: With the intensification of population aging and the improvement of the housing security system in China, public rental housing has become a crucial residential choice for many elderly individuals. To optimize policies and community environments tailored for the elderly, this study takes the public rental housing communities in Chongqing as an example. By applying the integrated Kano-IPA model, it assesses the residential satisfaction of elderly residents and constructs a priority sequence for service quality improvement. The research findings indicate that aspects such as lighting and ventilation, cleanliness and sanitation, public security conditions, and neighborly relations perform relatively well and should be further consolidated. In contrast, factors including household appliance maintenance, property management attitudes, medical services, sound insulation, public facility repairs, and accessibility features urgently require improvement in the communities. Based on these results, it is recommended that public rental housing community management authorities focus on addressing these weak points. By enhancing service standards, strengthening daily maintenance, and improving service supply systems, they can effectively meet the residential needs of elderly residents. This approach will systematically enhance the age-friendliness and overall satisfaction of public rental housing communities.
文章引用：曾礼畅, 余林 (2026). 基于Kano-IPA模型的公租房社区老年群体居住满意度评价研究. 心理学进展, 16(1), 481-493. https://doi.org/10.12677/ap.2026.161053

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