基于扎根理论的老年数字智能体需求分析与框架构建研究
Research on Demand Analysis and Framework Construction of Digital Agents for Older Adults Based on Grounded Theory
摘要: 为应对中国老龄化社会的结构性挑战，顺应人工智能技术重塑养老服务生态的趋势，本研究探索以老年数字智能体驱动传统养老服务转型的可行路径。研究采用质性研究方法，依据分层标准选取25名老年人及行业从业者进行深度访谈，并运用扎根理论对访谈文本进行三级编码分析，通过系统梳理与提炼，研究识别出老年数字智能体的三大核心需求维度，即传统文化嵌入性、智能技术接受度与商业可持续性。在此基础上，本研究构建了“文化–技术–商业”三维协同演进的老年数字智能体发展框架。该框架不仅为智能养老产品的适老性升级提供了理论参照，也为应对多样化老龄化挑战提供了可落地的实践路径。
Abstract: To address the structural challenges of China’s aging society and align with the trend of artificial intelligence reshaping the eldercare service ecosystem, this study explores pathways to drive the transformation of traditional eldercare services through digital agents for older adults. Using a qualitative research approach, 25 older adults and industry practitioners were selected based on stratified criteria for in-depth interviews. Grounded theory methodology was applied to analyze the interview transcripts through three-level coding. Through systematic analysis and refinement, the study identified three core demand dimensions for the elderly digital agent: cultural embeddedness, technological acceptance, and commercial sustainability. Based on this, the study constructs a “culture-technology-business” tri-dimensional collaborative framework for the development of digital agents for older adults. This framework not only provides a theoretical reference for enhancing the age-friendly adaptation of smart eldercare products but also offers actionable pathways to address diverse aging-related challenges.
文章引用：周境, 李含伟. 基于扎根理论的老年数字智能体需求分析与框架构建研究[J]. 老龄化研究, 2026, 13(2): 174-184. https://doi.org/10.12677/ar.2026.132020

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