智能技术赋能老年社区治理的生成逻辑及实践路径——基于TPOE框架的扎根理论研究

Generative Logic and Practical Paths of Smart Technology Empowering Elderly Community Governance—A Grounded Theory Study Based on the TPOE Framework

摘要: 在积极老龄化与数字化转型的双重背景下，探究智能技术如何有效赋能老年社区治理已成为一项关键议题。本研究采用扎根理论方法，通过对20位社区治理多元主体的深度访谈，经由三级编码，构建整合性的TPOE理论模型。研究发现：技术调节(T)构成基础驱动力，通过平台嵌入与数据驱动决策重塑治理结构；过程调适(P)作为核心转化机制，依托服务流程敏捷化与风险韧性体系实现技术势能向治理效能的转化；主体适度(O)是关键支撑，通过核心组织引领与多元协同促成人机互构与角色转型；环境适应(E)则提供生态保障，经由数字包容性建设与制度资源供给维系系统可持续运行。继而指出，智能技术赋能老年社区治理的本质，是一个技术、流程、主体与环境四维要素协同演进、动态互构的系统性重构过程。基于此，研究从夯实技术底座、重塑敏捷流程、赋能多元主体及优化包容环境四个维度提出对策建议。

Abstract: Against the dual backdrop of active aging and digital transformation, exploring how intelligent technologies can effectively empower community governance for older adults has become a critical research agenda. Drawing on grounded theory methodology, this study conducts in-depth interviews with 20 diverse stakeholders involved in community governance and develops an integrative TPOE theoretical model through three levels of coding. The findings reveal that: Technological Modulation (T) serves as the foundational driver, reshaping governance structures through platform integration and data-driven decision-making; Process Adaptation (P) functions as the core transformative mechanism, converting technological potential into governance efficacy via agile service processes and a resilient risk-management system; Actor Appropriateness (O) constitutes the pivotal support, facilitating human-machine co-constitution and role transformation through core organization guidance and multi-stakeholder collaboration; and Environmental Accommodation (E) provides ecological safeguards by advancing digital inclusivity and institutional resource provisioning to sustain systemic operation. The study further argues that the essence of intelligent technology-enabled community governance for older adults lies in a systemic reconfiguration process characterized by the synergistic evolution and dynamic co-constitution of four interdependent dimensions: technology, process, actors, and environment. Based on this understanding, the research proposes targeted policy recommendations across four dimensions: strengthening the technological infrastructure, redesigning agile processes, empowering diverse actors, and cultivating an inclusive environment.