郑州市社区养老服务数字化转型研究

Research on the Digital Transformation of Community Elderly Care Services in Zhengzhou City

摘要: 随着人口老龄化的不断加剧，社区养老服务数字化转型成为提升养老服务质量的关键举措。本文以郑州市为研究对象，运用案例分析法与实地调研法，对郑州市金水区、中原区等5个辖区12个社区的200名老年居民开展调研，深入剖析其社区养老服务数字化转型的背景、实践情况、成效及面临的问题。研究发现，郑州市在智能设备应用、养老服务平台建设及线上线下服务融合等方面取得了一定进展，服务效率与老年人满意度有所提升，但也存在数字鸿沟、数据安全与隐私保护及资金投入不足等管理层面问题。针对这些问题，从公共服务管理视角提出加强数字素养教育、完善数据安全保障体系及拓宽资金筹集渠道等应对策略。本文以中部省会城市郑州为个案，探究中部城市社区养老服务数字化转型的本土管理路径，弥补了现有研究对中部地区养老数字化实践关注的不足，旨在为推动郑州市乃至全国社区养老服务数字化转型提供管理参考，助力构建更完善的智慧养老服务体系。

Abstract: With the acceleration of population aging, the digital transformation of community elderly care services has become a crucial measure to improve the quality of elderly care services. Taking Zhengzhou City as the research object, this paper adopts the methods of case analysis and field research, and conducts a survey on 200 elderly residents in 12 communities of 5 districts including Jinshui District and Zhongyuan District of Zhengzhou City, to deeply analyze the background, practice, effectiveness and management problems of the digital transformation of community elderly care services in Zhengzhou City. The research finds that Zhengzhou has made certain progress in the application of smart devices, the construction of elderly care service platforms, and the integration of online and offline services, and the service efficiency and the satisfaction of the elderly have been improved. However, there are also management problems such as the digital divide, data security and privacy protection, and insufficient capital investment. In response to these problems, countermeasures such as strengthening digital literacy education, improving the data security assurance system, and broadening the channels for raising funds are put forward from the perspective of public service management. Taking Zhengzhou, a central provincial capital city, as a case, this paper explores the local management path of digital transformation of community elderly care services in central cities, making up for the lack of attention to the practice of elderly care digitalization in central China in existing research, aiming to provide a management reference for promoting the digital transformation of community elderly care services in Zhengzhou and even the whole country, and help build a more complete smart elderly care service system.