AI时代老年数字鸿沟的个性化弥合策略研究——以成都市W社区为例

Research on Personalized Strategies for Bridging the Digital Divide among the Elderly in the AI Era—A Case Study of Community W in Chengdu

摘要: 随着AI时代的发展与人口老龄化程度加深，老年数字鸿沟这一现象，正在深刻影响社会的发展。文章基于社会支持理论，以成都市W区为研究对象，从接入鸿沟、技能鸿沟、知识鸿沟三个方面，结合W区颐居通实践案例，系统探究老年数字鸿沟的表现特征与弥合路径。研究发现老年数字鸿沟是技术适配不足、服务供给错位与认知储备欠缺等多个问题。通过构建工具支持、信息支持、情感支持的社会支持体系，依托大数据平台、适老化智能终端、AI陪伴技术等创新实践，实现养老服务需求有效衔接、降低数字使用门槛、增强老年群体数字适应力等方面取得显著成效。表明弥合老年数字鸿沟需构建政府引导、社区主导、多方协同的治理主体，通过技术适老化改造、个性化技能培训、精准化认知赋能的综合举措，实现老年群体从被动适应到主动融入数字转型，为健康老龄化与数字包容社会建设提供参考。

Abstract: With the advancement of AI technology and deepening population aging, the digital divide among seniors is profoundly impacting societal development. Grounded in social support theory and focusing on Community W District in Chengdu, this study examines three critical dimensions—accessibility gaps, skill disparities, and knowledge gaps—through practical case studies of the “Yiju Tong” elderly care program. The research identifies key challenges including inadequate technological adaptation, misaligned service provision, and insufficient cognitive preparedness. By establishing a social support framework encompassing instrumental assistance, informational resources, and emotional support, coupled with innovative implementations such as big data platforms, age-friendly smart devices, and AI-powered companionship technologies, significant progress has been achieved in aligning elderly care needs, reducing digital accessibility barriers, and enhancing digital adaptability. The findings highlight the necessity of government-guided, community-led governance frameworks with multi-stakeholder collaboration. Comprehensive measures including age-friendly technological upgrades, personalized skill training, and targeted cognitive empowerment enable seniors to transition from passive adaptation to active digital integration. These insights provide actionable recommendations for advancing healthy aging initiatives and building digitally inclusive societies.