AI + 社工：智慧养老系统中人文关怀的缺失与重构

AI + Social Work: The Absence and Reconstruction of Humanistic Care in Smart Elderly Care Systems

摘要: 随着人工智能技术在养老领域的深度渗透，智慧养老系统在提升服务效率的同时，也引发了人文关怀缺失的隐忧。本文从社会工作专业视角，分析智慧养老系统中人文关怀“为何缺失、缺失什么”，并探索以社工力量重构人文关怀的路径。研究发现，当前智慧养老系统存在关系异化、需求窄化、自主性削弱、数字排斥加剧等人文关怀缺失问题，其根源在于技术逻辑的局限、资本逻辑的驱动、服务流程的割裂以及制度设计的滞后。对此，本文提出“技术为用、人文为体”的智慧养老发展原则为积极老龄化提供兼具效率与温度的本土化方案。

Abstract: With the deep integration of artificial intelligence technologies into the field of elderly care, smart elderly care systems have enhanced service efficiency while simultaneously raising concerns about the lack of humanistic care. From the perspective of social work, this paper analyzes the reasons for and manifestations of the absence of humanistic care in smart elderly care systems, and explores pathways to reconstruct humanistic care through the involvement of social work. The study identifies key issues within current smart elderly care systems, including the alienation of relationships, the narrowing of needs, the erosion of autonomy, and the exacerbation of digital exclusion. These problems stem from the limitations of technological logic, the influence of capital-driven motives, the fragmentation of service processes, and the lag in institutional design. In response, this paper proposes the development principle of “technology as the means, humanism as the foundation” for smart elderly care, offering a localized solution for active aging that balances efficiency with compassion.