老年人数字消费权益的法律保障
Legal Protection of the Digital Consumption Rights and Interests of the Elderly
摘要: 在银发经济与科技迅速发展的背景下,我国老年人数字消费规模不断扩大,但受老年人数字素养不足、平台责任缺失、监管体系不健全等因素影响,老年群体在数字消费中面对虚假宣传、价格欺诈、预付式消费风险等问题时,权益受损现象频发。需立足银发经济发展背景,系统分析老年人数字消费的发展现状与权益受损表现,梳理现行法律保障体系及其在司法实践中面临的困境。在此基础上,应从立法、执法、司法、守法四个维度提出法律完善路径,旨在构建系统化的老年人数字消费权益的法律保障体系,助力银发经济高质量发展。
Abstract: With the rapid advancement of the silver economy and digital technology, digital consumption among the elderly in China has continued to expand. However, influenced by factors such as the insufficient digital literacy of the elderly, the lack of platform accountability, and the inadequacy of the regulatory framework, frequent infringements of the rights of the elderly occur in digital consumption when they are confronted with issues including false advertising, price fraud, and risks associated with prepaid consumption. It is necessary to systematically analyze the current state of digital consumption among the elderly and the manifestations of such rights infringements, and to examine the existing legal protection framework and the challenges it faces in judicial practice. On this basis, pathways for legal improvement should be proposed from the four dimensions of legislation, enforcement, adjudication, and compliance, with the aim of establishing a systematic legal protection system for the digital consumption rights of the elderly and promoting the high-quality development of the silver economy.
文章引用:孙一禾. 老年人数字消费权益的法律保障[J]. 老龄化研究, 2026, 13(5): 362-368. https://doi.org/10.12677/ar.2026.135263

参考文献

[1] 国家统计局. 中华人民共和国2025年国民经济和社会发展统计公报[EB/OL].
https://www.stats.gov.cn/sj/zxfb/202602/t20260228_1962662.html, 2026-02-28.
[2] 国务院办公厅. 关于发展银发经济增进老年人福祉的意见[EB/OL].
https://www.gov.cn/zhengce/content/202401/content_6926087.htm, 2026-01-15.
[3] 工业和信息化部. 互联网应用适老化及无障碍改造专项行动方案[EB/OL].
https://www.miit.gov.cn/jgsj/xgj/wjfb/art/2020/art_18a8b1029f724afc8b31264fcd0f4106.html, 2020-12-24.
[4] 工业和信息化部. 关于切实解决老年人运用智能技术困难便利老年人使用智能化产品和服务的通知[EB/OL].
https://www.gov.cn/zhengce/zhengceku/2021-02/10/content_5586574.htm, 2021-02-10.
[5] 靳永爱, 胡文波, 冯阳. 数字时代的互联网使用与中老年人生活——中国老年群体数字鸿沟与数字融入调查主要数据结果分析[J]. 人口研究, 2024, 48(1): 40-55.
[6] 最高人民法院. 人民法院老年人权益保护第三批典型案例[EB/OL].
https://www.court.gov.cn/zixun/xiangqing/398342.html, 2023-04-27.
[7] 吴妍纯, 沈一航. 银发经济背景下老年人数字权益的现实困境及解决对策[J]. 环渤海经济瞭望, 2023(10): 138-140.
[8] 中国消费者协会. 2025年上半年全国消协组织受理投诉情况分析[R/OL].
https://www.cqn.com.cn/ms/content/2025-08/07/content_9117873.htm, 2025-08-07.
[9] 人民网. 退休阿姨沉迷“老霸总”短剧充值何以盯上银发族? [N/OL].
http://society.people.com.cn/n1/2024/1202/c1008-40373268.html, 2024-12-02.
[10] 青海省消费者协会, 中国消费者杂志社. 聚焦涉老乱象 守护银龄消费——省消协联合中国消费者杂志社开展私域直播调查体察[EB/OL].
https://scjgj.qinghai.gov.cn/Article/FormDetailsSJJ?Article_ID=964C152C-7F10-48B1-98D5-05501D28C5FD, 2025-10-31.
[11] 李连宁. 完善老年人权益保障立法的当务之急[J]. 人民论坛, 2020(33): 6-8.
[12] 中华人民共和国民政部官网. 筑牢新型涉老侵权治理与权益保护防线[N].
https://www.mca.gov.cn/n152/n166/c1662004999980007393/content.html, 2025-10-30.
[13] 新京报. 未签合同办卡充值想退款, 法院: 可综合全案证据, 分配举证责任[EB/OL].
http://www.bjnews.com.cn/detail/1773730763168892.html, 2026-03-17.
[14] 茹丽静. 老年人权益法律保障的若干问题及对策探讨[J]. 理论观察, 2021(9): 121-123.
[15] 刘芮. 数字时代老年人网络消费保护的困境及其破解[J]. 学术研究, 2025(11): 87-93.
[16] 国家市场监督管理总局. 整治保健品虚假宣传 市场监管总局公布6起典型案例[EB/OL].
https://www.samr.gov.cn/xw/mtjj/art/2025/art_2cac07971e344693b33215e612e7ba9c.html, 2025-07-23.
[17] 民政部, 国家发展改革委, 公安部, 等. 关于加强养老机构预收费监管的指导意见[EB/OL].
https://www.gov.cn/gongbao/2024/issue_11386/202406/content_6955752.html, 2024-06-10.