高校学生志愿服务实践研究——以杭州高校为例

A Study on the Practice of Voluntary Service among University Students—A Case Study of Hangzhou Universities

摘要: 本研究聚焦杭州高校学生的志愿服务实践状况，自编问卷，面向1000名学生展开数据收集，从志愿服务理念认知、参与意识、服务动机与行为、支持机制及服务效果等维度进行较为系统的考察。研究发现，当前高校学生在志愿服务中存在“认知高、行动低”的结构性矛盾，学校对志愿服务的支持与激励机制成为实践体系中的核心短板，服务对象对志愿服务的获得感有待提升。同时，不同政治面貌的学生群体，在参与积极性上呈现出“阶梯式递减”的现象。基于实证分析，研究提出构建“三级志愿服务平台”、建立“服务需求–志愿者响应”双向对接机制、实施“全周期”志愿服务分层培养方案等优化路径，希望推动学生知行合一，提升高校志愿服务的实效性与师生满意度。

Abstract: This study focuses on the current state of volunteer service practice among college students in Hangzhou. Using a self-designed questionnaire, data were collected from 1000 students, and a systematic investigation was conducted across dimensions including cognition of volunteer service concepts, willingness to participate, service motivation and behavior, support mechanisms, and service outcomes. The study reveals a structural contradiction of “high awareness but low action” in college students’ volunteer service, identifies the school’s support and incentive mechanisms as the core weakness in the practice system, and points out that the sense of gain among service recipients needs to be enhanced. Meanwhile, students of different political affiliations display a “stepwise decline” in participation enthusiasm. Based on empirical analysis, the study proposes optimization pathways such as constructing a “three-tier volunteer service platform”, establishing a two-way matching mechanism of “service demand–volunteer response”, and implementing a “full-cycle” stratified volunteer training program, with the aim of promoting the unity of knowledge and action among students and improving the effectiveness of college volunteer service as well as the satisfaction of both faculty and students.