生成式AI驱动下的知识服务新探

A New Exploration of Knowledge Services Driven by Generative AI

摘要: 生成式人工智能(Generative Artificial Intelligence, GenAI)的快速发展为知识服务领域带来了巨变，其强大的内容生成、信息处理和交互能力已在图书馆、档案、数字人文、教育出版等多个细分领域得到广泛应用。本文以13篇生成式AI知识服务相关文献为研究对象，采用文献研究法、分类归纳法和比较分析法，首先按应用领域分类梳理文献核心内容并列举对应文献；其次从研究内容、研究方法和研究贡献三个维度剖析当前研究存在的不足；再次系统论证基于生成式AI的知识服务研究的必要性、可行性和重要性；最后提出未来研究展望。研究旨在全面呈现生成式AI赋能知识服务领域的研究现状，为该领域的后续理论研究和实践应用提供参考。

Abstract: The rapid development of Generative Artificial Intelligence (GenAI) has brought revolutionary changes to the field of knowledge services. Its powerful capabilities in content generation, information processing, and interaction have been widely applied in various sub-fields such as libraries, archives, digital humanities, and educational publishing. This paper takes 13 literatures related to GenAI in knowledge services as the research objects, and adopts the methods of literature research, classification and induction, and comparative analysis. Firstly, it sorts out the core contents of the literatures by application fields and lists the corresponding literatures; secondly, it analyzes the deficiencies of current research from three dimensions: research content, research methods and research contributions; thirdly, it systematically demonstrates the necessity, feasibility and importance of research on GenAI-based knowledge services; finally, it puts forward prospects for future research. This study aims to comprehensively present the research status of GenAI empowering the field of knowledge services, and provide references for subsequent theoretical research and practical application in this field.