数字包容视角下老年人外卖使用困境与优化路径研究 ——以“助老e餐”为例

Research on the Difficulties and Optimization Paths of Elderly People’s Use of Food Delivery Services from the Perspective of Digital Inclusion—Taking “E-Meal Assistance for the Elderly” as an Example

摘要: 以数字包容理念为理论内核，聚焦我国老龄化背景下老年人外卖服务使用的现实问题，根据案例“助老e餐”梳理老年人外卖使用的现状与背景，剖析其在数字鸿沟困境现状，结合数字包容的可及性、适配性、公平性、安全性、社会支持性五大维度，从技术适老化改造、服务体系优化、社会支持构建、制度保障完善等维度总结数字包容视角下老年人外卖使用困境，并提出针对性优化路径，旨在破解老年人外卖使用的数字鸿沟，推动外卖服务融入老年生活，助力老年群体共享数字经济发展成果，同时为数字时代老年友好型社会建设提供实践参考。

Abstract: Taking the concept of digital inclusion as the theoretical core, this paper focuses on the practical problems of elderly people’s use of food delivery services in the context of China’s aging population. Based on the case of “E-Meal Assistance for the Elderly”, it analyzes the current situation and background of elderly people’s use of food delivery services, and dissects the current situation of the digital divide they face. By combining the five dimensions of digital inclusion - accessibility, adaptability, fairness, security, and social support - it summarizes the difficulties faced by the elderly in using food delivery services from the perspectives of technological adaptation for the elderly, optimization of service systems, construction of social support, and improvement of institutional guarantees. It also proposes targeted optimization paths, aiming to bridge the digital divide in the use of food delivery services by the elderly, promote the integration of food delivery services into the lives of the elderly, help the elderly share the fruits of digital economic development, and provide practical references for the construction of an elderly-friendly society in the digital age.