老龄化背景下城市公共交通适老化服务优化研究

Research on the Optimization of Age-Friendly Services in Urban Public Transportation under the Background of Population Aging

摘要: 在我国人口老龄化持续加深的背景下，老年群体已成为城市公共交通的核心使用群体，其出行安全、便捷与舒适需求日益凸显。当前我国城市公共交通在基础设施、信息服务、运营管理与智慧化改造等方面的适老化建设仍存在短板，老年群体出行仍面临上下车不便、信息获取困难、服务人性化不足、数字鸿沟等现实问题。本文以老年群体出行特征为切入点，系统分析城市公共交通适老化服务建设现状与突出问题，从设施改造、信息服务、管理机制、智慧融合四个维度提出优化路径，旨在构建安全、便捷、人性化、普惠性的老年友好型公共交通体系，为城市交通适老化升级与积极老龄化建设提供理论参考与实践思路。

Abstract: Against the backdrop of the continuously deepening population aging in China, the elderly have gradually become a major user group of urban public transportation, and their needs for safe, convenient, and comfortable travel are increasingly prominent. Although certain progress has been made in the age-friendly development of urban public transportation in recent years, there are still shortcomings in infrastructure construction, information services, operational management, and intelligent transformation. As a result, elderly passengers still face practical difficulties such as inconvenient boarding and alighting, limited access to travel information, insufficient human-centered services, and the digital divide. Taking the travel characteristics of the elderly as the starting point, this study systematically analyzes the current development status of age-friendly services in urban public transportation and identifies the main existing problems. On this basis, optimization paths are proposed from four dimensions, including infrastructure improvement, information service enhancement, management mechanism optimization, and intelligent integration. The study aims to promote the construction of a safer, more convenient, human-centered, and inclusive age-friendly public transportation system, and to provide theoretical reference and practical insights for the improvement of urban transportation services and the promotion of active aging.