社区智慧养老的优化路径研究——以湖北省武汉市尚隆苑社区为例

Research on Optimization Path of Community Smart Elderly Care—A Case Study of Shanglongyuan Community in Wuhan City, Hubei Province

摘要: 在我国人口老龄化加深、家庭养老功能弱化、社区养老服务供给不足的背景下，智慧养老成为破解社区养老困境的核心方向。本文以湖北省武汉市尚隆苑社区为案例，运用问卷调查、深度访谈等方法，系统剖析社区智慧养老的供给现状、老年需求结构及发展瓶颈，发现其存在平台建设碎片化、设备适老化不足、服务供需错位、老年数字鸿沟显著、主体协同不畅、数据安全缺失、运营可持续性弱等突出问题。基于需求层次、协同治理、社会生态系统三大理论，本文构建“政府引导兜底–社区统筹落地–市场创新赋能–家庭主动参与–技术精准支撑”五位一体优化框架，从平台整合、服务供给、设备改造等七个维度提出系统性优化路径，以期为城市社区智慧养老高质量落地提供实践参考与理论借鉴，推动我国社区智慧养老实现全域普惠、人文赋能与精准服务的转型。

Abstract: Against the backdrop of deepening population aging, weakened family-based elderly care functions, and insufficient community-based elderly care services in China, smart elderly care has emerged as a key solution to address community-based care challenges. Using Shanglongyuan Community in Wuhan City, Hubei Province as a case study, this research employs questionnaire surveys and in-depth interviews to systematically analyze the current supply status of community smart elderly care, elderly demand structures, and developmental bottlenecks. Key issues identified include fragmented platform development, inadequate age-friendly equipment, service-demand mismatches, significant digital divide among seniors, poor stakeholder coordination, data security gaps, and weak operational sustainability. Grounded in three theoretical frameworks—hierarchy of needs, collaborative governance, and social ecosystem—the study establishes an integrated optimization framework comprising “government-led bottom-line support—community-coordinated implementation—market-driven innovation empowerment—family active participation—technology-driven precision support.” Systematic optimization pathways are proposed across seven dimensions including platform integration, service provision, and equipment upgrades. This research aims to provide practical references and theoretical insights for high-quality implementation of urban community smart elderly care, driving transformative progress toward comprehensive accessibility, humanistic empowerment, and precision services in China’s community-based elderly care systems.