智慧养老服务中的数字鸿沟问题及其治理路径研究

Research on the Digital Divide Problem in Smart Elderly Care Services and Its Governance Pathways

摘要: 人口老龄化进程加速与数字化转型深度推进的双重背景下，智慧养老已成为我国应对养老服务供需矛盾、落实积极老龄化国家战略的核心路径。然而，老年群体在智慧养老服务获取与使用中面临的数字鸿沟问题，已成为制约智慧养老服务落地见效、阻碍老年群体共享数字红利的核心瓶颈。本文基于老年数字鸿沟的核心理论框架，界定了智慧养老服务场景中数字鸿沟的内涵与多维表现，从个体内生约束、产品供给缺陷、社会支持缺位、宏观结构张力四个层面剖析了其生成机理，并最终提出个体赋能、供给优化、体系构建、制度保障四位一体的协同治理路径。研究旨在为弥合智慧养老服务中的数字鸿沟、推动养老服务高质量发展、构建老年友好型数字社会提供理论参考与实践指引。

Abstract: Under the dual background of the accelerated aging of the population and the in-depth advancement of digital transformation, smart elderly care has become the core path for China to address the contradiction between supply and demand in elderly care services and implement the national strategy of active aging. However, the digital divide faced by the elderly in accessing and using smart elderly care services has become the core bottleneck restricting the effective implementation of smart elderly care services and hindering the elderly from sharing the digital dividend. Based on the core theoretical framework of the elderly digital divide, this paper defines the connotation and multi-dimensional manifestations of the digital divide in the context of smart elderly care services, analyzes its generation mechanism from four aspects: individual endogenous constraints, product supply deficiencies, social support absence, and macro-structural tensions, and ultimately proposes a collaborative governance path of four-in-one: individual empowerment, supply optimization, system construction, and institutional guarantee. The research aims to provide theoretical references and practical guidance for bridging the digital divide in smart elderly care services, promoting the high-quality development of elderly care services, and building a digital society friendly to the elderly.