数字化转型背景下政府绩效评估中的公众参与研究

Research on Public Participation in Government Performance Evaluation under the Background of Digital Transformation

摘要: 在政府绩效评估领域，数字化转型既为公众参与带来了技术赋能与制度创新的契机，也引发了一系列结构性挑战。当前公众参与面临三重困境，首先是算法黑箱与公众信息素养不足共同导致的参与鸿沟，其次是参与渠道的碎片化以及结果应用环节的脱节，使得参与效能被削弱，最后是绩效指标体系中存在的“一刀切”现象与公众日益多元的诉求之间产生矛盾，从而造成价值偏离。通过协同治理理论分析发现造成这些困境的原因主要包括技术供给与公众实际能力之间的不匹配，破坏了协同所必需的“初始条件”、部门间分割管理且缺少有效的反馈机制，违背了有效的“制度设计”与“协作过程”以及“催化型领导”的动力不足，导致管理便利对多元需求的挤压。为破解上述难题，需要搭建智慧化的参与平台，构建由政府、公众和专家三方共同参与的协商机制，同时着力培育干部的数字化领导力，并提升公众的信息素养与实际参与技能。

Abstract: In the field of government performance evaluation, digital transformation has not only brought opportunities for technological empowerment and institutional innovation to public participation, but also triggered a series of structural challenges. Currently, public participation is confronted with three major predicaments. Firstly, the algorithm black box and the public’s insufficient information literacy jointly lead to a participation gap. Secondly, the fragmentation of participation channels and the disconnection in the application of results have weakened the participation effectiveness. Lastly, the “one-size-fits-all” phenomenon in the performance indicator system conflicts with the increasingly diverse demands of the public, resulting in value deviation. Through the analysis of collaborative governance theory, it is found that the main reasons for these predicaments include the mismatch between technological supply and the public’s actual capabilities, which has disrupted the “initial conditions” necessary for collaboration; the fragmented management among departments and the lack of effective feedback mechanisms, which violate the “institutional design” and “collaborative process” for effective governance; and the insufficient impetus of “catalytic leadership”, which leads to the suppression of diverse demands by the convenience of management. To address these challenges, it is necessary to build an intelligent participation platform, establish a consultation mechanism involving the government, the public, and experts, and at the same time, focus on cultivating the digital leadership of officials and enhancing the public’s information literacy and practical participation skills.