盲盒交易中的退换货法律问题探析

Analysis of the Legal Issues of Return and Exchange in Blind Box Trading

摘要: 盲盒交易因其混合合同的性质产生区别于传统买卖合同的退换货情形，包括适用“七天无理由退换货”不同、利用格式合同规定“退换货条款”不同、未成年人盲盒交易退换货情形不同、盲盒交易合同的适法标的不同等。针对这些区别，亟需采取明确不适用“七天无理由退换货”的情形、完善盲盒经营者信息披露的具体制度、细化盲盒的瑕疵退换货标准、健全未成年人盲盒交易的保护机制的对策，以此来构建起专属盲盒交易的退换货制度，希冀能起到缓解盲盒消费者与经营者间退换货矛盾的作用。

Abstract: Due to the nature of the mixed contract, the blind box transaction is different from the return and exchange situation of the traditional sales contract, including the application of “seven days no reason to return and exchange”, the use of format contract provisions “return and exchange terms”, the return and exchange situation of minors’ blind box transaction, and the applicable subject matter of the blind box transaction contract. In view of these differences, it is urgent to adopt countermeasures that clearly do not apply to the situation of “seven days of no reason to return or exchange goods”, improve the specific system of information disclosure of blind box operators, refine the defective return and exchange standards of blind boxes, and improve the protection mechanism of blind box transactions for minors. In order to build a return and exchange system for exclusive blind box transactions, it is hoped that it can play a role in alleviating the contradiction between blind box consumers and operators.