电商弱势消费者司法人工智能救济的壁垒与破解路径

Barriers and Solutions to Judicial Artificial Intelligence Relief for E-Commerce Vulnerable Consumers

摘要: 随着智慧司法深度普及与电商消费纠纷持续增长，司法人工智能已成为电商消费维权的重要工具，但其对数字弱势消费者救济的影响仍存在理论与实践争议。本文以电商领域老年、农村等数字弱势消费者为研究对象，系统分析司法人工智能在电商纠纷救济中的双重面向。本应打破维权壁垒的司法人工智能，在实践中因效率优先导向、群体适配缺失、全流程管控缺位，异化为数字弱势消费者维权的新障碍，形成覆盖准入、程序、实体的三重救济壁垒。据此，本文提出面向数字弱势消费者的规制体系，以期推动司法人工智能回归司法为民初衷，保障数字弱势消费者的平等司法救济权。

Abstract: With the in-depth popularization of smart justice and the continuous growth of e-commerce consumer disputes, judicial artificial intelligence has become an important tool for e-commerce consumer rights protection. However, there are still theoretical and practical controversies over its impact on the relief of digitally vulnerable consumers. Taking digitally vulnerable consumers in the e-commerce field, such as the elderly and rural residents, as the research object, this paper systematically analyzes the dual dimensions of judicial artificial intelligence in the relief of e-commerce disputes. Judicial artificial intelligence, which is supposed to break down barriers to rights protection, has been alienated into a new obstacle to the rights protection of digitally vulnerable consumers in practice due to the efficiency-first orientation, lack of group-specific adaptation, and absence of full-process supervision and control, forming a three-fold relief barrier covering access, procedure, and substance. On this basis, this paper proposes a regulatory system for digitally vulnerable consumers, with a view to promoting judicial artificial intelligence to return to the original aspiration of justice for the people and guaranteeing the equal right to judicial relief for digitally vulnerable consumers.