老龄社会的数字化治理协同问题研究

Research on Collaborative Digital Governance Issues in an Aging Society

摘要: 随着我国步入深度老龄社会，数字化技术的快速渗透为老龄社会治理带来了机遇与挑战。本文系统分析了我国老龄社会数字化治理的现状、困境及其成因，并借鉴德国、日本、美国、英国等域外经验。研究发现：我国已初步形成“数字 + 养老”“数字 + 政务”“数字 + 医疗”的发展格局，相关政策与行业规范逐步完善，多元治理主体协同发力，但仍面临政策体系不完善、社会监督机制不健全、求助渠道不畅、数字鸿沟突出等突出问题。究其原因，包括政策滞后、监督能力不足、社会支持资源配置不合理及社会观念偏差等。为此，本文提出完善专门性政策、强化社会监督、畅通求助渠道、构建多元协同治理体系、提升老年人数字素养等路径，旨在保障老年人在数字社会中的平等参与，推动构建老龄友好型数字社会。

Abstract: As China enters a deeply aging society, the rapid penetration of digital technologies has brought both opportunities and challenges to the governance of an aging society. From a sociological perspective, this paper systematically analyzes the current situation, dilemmas, and causes of digital governance in China’s aging society, drawing on the experiences of countries such as Germany, Japan, the United States, and the United Kingdom. The study finds that China has initially formed a development pattern of “digital + elderly care,” “digital + government affairs,” and “digital + healthcare.” Relevant policies and industry standards are gradually improving, and multiple governance actors are working in coordination. However, it still faces prominent problems such as an incomplete policy system, inadequate social supervision mechanisms, poor access to help channels, and a pronounced digital divide. The causes include policy lag, insufficient supervisory capacity, irrational allocation of social support resources, and deviations in social concepts. To this end, this paper proposes pathways such as improving specialized policies, strengthening social supervision, smoothing help channels, building a multi-stakeholder collaborative governance system, and enhancing the digital literacy of older adults, aiming to ensure the equal participation of older adults in the digital society and promote the construction of an agefriendly digital society.