数智化背景下高校二级学院教学秘书效能提升研究

Research on Enhancing the Efficacy of Teaching Secretaries in University Secondary Colleges under the Context of Digital Intelligence

摘要: 高校二级学院教学秘书是教学运行管理的基础岗位，需要同时与学校教务部门、学院教师和学生保持紧密沟通，是教学秩序平稳运行的重要保障。进入“十五五”时期，高等教育由规模发展转向质量提升，基层教学治理的精细化、数字化、协同化要求明显提高。本文以重庆移通学院通信与信息工程学院为案例，综合运用角色理论、流程再造理论和胜任力冰山模型，系统分析工科学院教学秘书在工作中面临的职责泛化、流程重复、系统割裂、评价粗放和发展受限等问题。针对工科学院课程体系专业性强、实验实训环节多、软硬件资源调配频繁、产教协同事项交织等独有挑战，提出以职责清单明晰边界、以流程再造减少重复、以数据治理推动减负、以多维评价体现贡献、以专业发展稳定队伍的效能提升路径，并结合本院教学管理实际提出实证性建议，以期为高校基层教学治理提质增效提供参考。

Abstract: The teaching secretary of a university’s secondary college serves as a foundational role in teaching operation management, requiring close communication with both the school’s academic affairs department and faculty members as well as students. This position is crucial for ensuring the smooth functioning of teaching operations. Entering the 15th Five-Year Plan period, higher education has shifted from scale expansion to quality enhancement, with significantly heightened demands for refined, digitized, and collaborative grassroots teaching governance. Taking the School of Communication and Information Engineering at Chongqing Yitong University as a case study, this paper systematically analyzes the challenges faced by teaching secretaries in engineering colleges, including generalized responsibilities, redundant processes, fragmented systems, coarse evaluations, and restricted development. Addressing the unique challenges of engineering colleges—such as highly specialized curricula, extensive experimental training components, frequent hardware/software resource allocation, and intertwined industry-academia collaboration tasks—the study proposes an effectiveness-improvement pathway through role-boundary clarification, process reengineering to reduce redundancy, data governance for burden alleviation, multi-dimensional evaluations to reflect contributions, and professional development to stabilize faculty. Practical recommendations are further provided based on the school’s teaching management realities, aiming to offer insights for enhancing grassroots teaching governance in universities.