数字化背景下老年人的社会适应与养老服务

Social Adaptation and Elderly Care Services in the Context of Digitalization

摘要: 在人口老龄化与社会数字化转型交织发展的背景下，数字技术正深刻改变老年人的生活方式、社会交往方式和养老服务获取方式。移动支付、线上挂号、智慧社区、互联网政务和智慧养老平台等数字化应用，在提升社会运行效率和养老服务供给能力的同时，也使部分老年人在技术使用、心理认同、社会参与和服务获取等方面面临新的适应困境。老年人的数字化适应问题并非单纯源于个体学习能力不足，而是技术环境变化、公共服务入口迁移、家庭支持弱化、社区助老机制不足和养老服务供给偏差共同作用的结果。为推动老年人更好融入数字社会，应从数字服务适老化改造、社区数字助老体系建设、家庭数字反哺支持、线下服务兜底保障和养老服务协同供给机制等方面入手，构建更加包容、普惠和有温度的养老服务体系。

Abstract: In the context of the intertwined development of population aging and the digital transformation of society, digital technologies are profoundly changing the lifestyles, social interaction methods, and access to elderly care services of the elderly. Digital applications such as mobile payment, online registration, smart communities, internet government services, and smart elderly care platforms are enhancing the efficiency of social operations and the capacity of elderly care services. However, they also pose new adaptation challenges for some elderly people in terms of technology usage, psychological identification, social participation, and service acquisition. The issue of elderly people’s digital adaptation is not solely due to insufficient individual learning ability; rather, it is the result of changes in the technological environment, the migration of public service entry points, weakened family support, insufficient community elderly care mechanisms, and deviations in elderly care service provision. To facilitate better integration of the elderly into the digital society, efforts should be made in areas such as the adaptation of digital services for the elderly, the construction of community digital elderly care systems, family digital support, offline service guarantee, and the collaborative supply mechanism of elderly care services. This will help to build a more inclusive, accessible, and humane elderly care service system.