数字赋能老龄化社会养老服务转型升级研究

Research on the Transformation and Upgrading of Elderly Care Services in an Aging Society through Digital Empowerment

摘要: 我国人口老龄化已进入加速深化阶段，传统养老服务模式面临供需失衡、资源碎片化、服务精准度不足等突出矛盾，难以匹配老年人多元化、个性化、高品质的养老需求。以物联网、大数据、人工智能、云计算为核心的数字技术，凭借其高效整合、精准匹配、智能响应的核心优势，成为驱动养老服务转型升级的核心动能。本文立足我国老龄化发展现状与养老服务痛点，阐释数字赋能养老服务转型升级的内在逻辑与核心价值，分析当前数字养老发展过程中面临的数字鸿沟、数据孤岛、适老化不足、运营机制不健全等现实困境，最终从技术适配、制度保障、产业协同、人文融合四个维度，提出系统性优化路径，为推动养老服务从“传统粗放型”向“智慧精准型”转型、构建高质量养老服务体系提供理论参考与实践指引。

Abstract: China’s aging population has entered an accelerated and deepening stage, where traditional elderly care service models face prominent contradictions such as supply-demand imbalance, fragmented resources, and insufficient service precision, making it difficult to meet the diverse, personalized, and high-quality care needs of the elderly. Digital technologies centered on the Internet of Things, big data, artificial intelligence, and cloud computing, leveraging their core advantages of efficient integration, precise matching, and intelligent response, have become the driving force behind the transformation and upgrading of elderly care services. Based on China’s current aging development status and the pain points of elderly care services, this paper explains the intrinsic logic and core value of digital empowerment in driving the transformation and upgrading of elderly care services. It analyzes practical challenges in the current development of digital elderly care, including the digital divide, data silos, insufficient aging adaptability, and inadequate operational mechanisms. Finally, it proposes systematic optimization pathways from four dimensions—technological adaptation, institutional safeguards, industrial collaboration, and humanistic integration—to provide theoretical reference and practical guidance for transforming elderly care services from a “traditional extensive model” to a “smart and precise model” and building a high-quality elderly care service system.