论网络购物消费者反悔权的适用

On the Application of Consumer’s Right of Regret in Online Shopping

摘要: 随着互联网的快速发展，网络购物已经成为人们日常生活重要的一部分，并且越来越重要。同时，网购交易方式出现，也带来了各种各样的问题，网络购物消费者在购物过程获取来自商家的信息出现偏差，导致商品到手以后并非自己通过商家描述得出的商品，为了保护消费者在这种消费模式下的合法权益，让消费者能买到自己心仪的商品，平衡信息偏差造成的消费者的弱势地位，我国立法者将消费者反悔权纳入《中华人民共和国消费者权益保护法》之中，让消费者在法律规定的一定期限内能够有无理由退货的权利，通过法律规定，解决了一些问题，但是，我国反悔权制度还不够完善，比如经营者的界定问题、反悔权商品的范围问题、反悔权起算时间点的问题和反悔权滥用的问题，这些问题争议不断，甚至引发刑事犯罪，消费者和经营者之间矛盾不断，影响市场秩序，总而言之，针对上述问题，在充分考虑消费者和经营者利益平衡的基础上，结合我国历来立法经验和相关司法案例，借鉴其他国家成功做法，立足于我国实际国情，提出完善网购消费者反悔权制度的建议。

Abstract: With the rapid development of the Internet, online shopping has become an important part of people’s daily lives—and its significance is growing ever greater. Meanwhile, online shopping transactions appear, and its emergence has also brought about a wide variety of problems. Online shopping consumers obtain the information from the merchants of the deviation in the shopping process. As a result, the goods are not described through the merchants. In order to protect the legitimate rights and interests of consumers in this consumption model, let consumers can buy their favorite products, balance the weak position of consumers caused by information bias, Chinese legislators have incorporated the right to go back into The Law of the People’s Republic of China on the Protection of Consumers Rights and Interests, the right to allow consumers to return goods without reason within a certain period of time prescribed by law. Although legal provisions have solved some problems, China’s system of the right of withdrawal remains imperfect. For example, the definition of the operator, the scope of the right of regret goods, the timing of the right of regret and the abuse of the right of regret. These issues are constantly controversial, and even trigger a criminal offence. The contradictions between consumers and business operators affect the market order. To make a long story short, in view of the above problems, on the basis of fully considering the balance of the interests of consumers and operators, combined with China’s historical legislative experience and relevant judicial cases, learning from the successful practices of other countries, based on China’s actual national conditions, put forward suggestions to improve the system of online shopping consumers.