探析基于天气过程的航空气象面向管制用户服务质量评价方法

Analysis of Quality Evaluation Methods for Aviation Meteorology Services Oriented to ATC Users Based on Weather Processes

摘要: 面对当前管制与气象融合、气象信息辅助流量管理的运行要求，根据民航空管系统现行的气象服务质量评定办法，提出了面向管制用户的航空气象服务评价方法。该方法基于天气过程开展，包含航空气象服务评价指标、评价指标评分标准及权重，并用于三次对航班运行影响不同的天气过程。评价结果与对管制用户的影响一致，二级指标的单项评分有利于判断服务过程中某一产品的某一要素需要改进的方向。

Abstract: In response to current operational requirements for the integration of air traffic control (ATC) and meteorology, as well as the use of meteorological information to assist flow management, and based on the existing meteorological service quality assessment methods of the civil aviation ATC system, this paper proposes an aviation meteorological service evaluation method oriented towards ATC users. This method is conducted based on weather processes and includes aviation meteorological service evaluation indicators, scoring standards, and weights. It was applied to three weather processes with different impacts on flight operations. The evaluation results are consistent with the impact on ATC users, and the (single-item) scoring of secondary indicators helps to identify directions for improvement regarding specific elements of a product during the service process.