数智化转型背景下企业组织韧性的形成机制与运营管理效能研究

Formation Mechanism of Enterprise Organizational Resilience and Operational Management Efficiency in the Context of Digital-Intelligent Transformation

摘要: 复杂多变的市场环境下，数智化转型已经成为企业构筑组织韧性、应对外部冲击的重要途径。但企业实践过程中，数智化转型既存在赋能效应，也会产生转型阵痛等现实问题，二者之间的内在作用逻辑与约束条件还需要进一步梳理。本文立足动态能力、资源编排等经典理论，梳理已有相关研究成果，搭建“数智化转型–传导路径–组织韧性–运营管理效能”的理论分析框架。文章剖析数智化转型作用于组织韧性的阶段性演化规律，梳理人力资本配置、开放式创新、价值链资源配置三条内在作用路径，分析战略能力匹配、政策、企业生命周期、国际化水平带来的约束条件，阐释组织韧性对企业运营管理产生的反作用，形成若干理论思辨命题。研究厘清了数智化转型影响组织韧性的完整逻辑链条，也能够为企业推进数智化建设、培育组织韧性提供实践参考。

Abstract: In a complex and volatile market environment, digital-intelligent transformation has become an important way for enterprises to build organizational resilience and cope with external shocks. However, in corporate practice, digital-intelligent transformation brings both enabling effects and growing pains and other practical problems, and the underlying interaction logic and constraints between the two need further sorting out. Based on classic theories such as dynamic capabilities and resource orchestration, this paper sorts out existing research and constructs a theoretical framework of “digital-intelligent transformation-transmission paths-organizational resilience-operational management efficiency”. It analyzes the phased evolutionary rule of how digital-intelligent transformation affects organizational resilience, sorts out three internal paths including human-capital allocation, open innovation and value-chain resource allocation, discusses constraints brought by strategic capability matching, policies, enterprise life cycle and internationalization level, and explains the feedback effect of organizational resilience on corporate operation management. Several theoretical propositions are put forward. This study clarifies the complete logical chain between digital-intelligent transformation and organizational resilience, and offers practical references for enterprises to promote digital-intelligent construction and foster organizational resilience.