公共价值视角下社区公共服务供给形成机制研究——以深圳市T社区为例

Research on the Formation Mechanism of Community Public Service Supply from the Perspective of Public Value—Taking Community T in Shenzhen as an Example

摘要: 资源分散与居民需求多元化给社区公共服务持续供给带来压力。在讨论社区公共服务供给时不仅要讨论供给主体和服务模式的变化，还应对资源如何转化为服务能力的过程加以关注。研究基于公共价值理论，以深圳T社区为案例，从“资源激活–组织转化–价值共创”三个环节分析公共服务供给能力的形成过程。研究发现，供给能力并非单纯依赖外部资源投入，而是在资源进入、组织运作与主体互动中形成：通过汇聚政府、企业、居民和社会组织等资源并嵌入社区治理，形成供给基础；依托组织平台和项目运作，将资金、空间、人力及专业资源转化为具体服务，并在实践中积累能力；通过居民参与、需求反馈与价值认同推动服务调整，形成公共价值共创和持续供给动力。研究为理解社区公共服务供给能力的生成过程及推动其可持续发展提供了案例启示。

Abstract: The dispersion of resources and the diversification of residents’ demands have put pressure on the continuous provision of community public services. When discussing the supply of community public services, not only the changes in the supply entities and service models should be discussed, but also the process of how resources are transformed into service capabilities should be paid attention to. The research is based on the public value theory and takes the T community in Shenzhen as a case. It analyzes the formation process of the public service supply capacity from the three links of “resource activation - organizational transformation - value co-creation”. The research finds that the supply capacity does not solely rely on external resource investment, but is formed through the entry of resources, organizational operation and interaction among the entities: by gathering resources from the government, enterprises, residents and social organizations and embedding them in community governance, a supply foundation is formed; relying on the organizational platform and project operation, funds, space, human resources and professional resources are transformed into specific services, and capabilities are accumulated in practice; through resident participation, demand feedback and value recognition, service adjustments are promoted, forming public value co-creation and continuous supply momentum. The research provides case inspirations for understanding the generation process of the public service supply capacity and promoting its sustainable development.