达州市中心医院的门诊患者满意度调查

Outpatient Satisfaction of Dazhou Central Hospital

摘要: 门诊患者满意度是衡量医疗服务质量的一项重要指标。本文对达州市中心医院的门诊患者满意度进行了问卷调查和分析，并提出了建议。调查结果显示总体满意度为97.75%，其中对门诊护士及导医的满意度最高，对就诊等候时间的满意度最低。医务人员的工作质量及服务态度、诊疗环境和医院综合服务都会影响门诊患者满意度。因此，医院应从这些方面着手改进，从而提高医疗服务质量。

Abstract: Outpatient satisfaction is essential to measure the quality of medical services. This research con-ducted a survey on outpatient satisfaction of Dazhou Central Hospital and proposed suggestions. Results showed the overall satisfaction of 97.75%, with the highest satisfaction to outpatient nurses and guide nurses, and the lowest satisfaction to waiting time. The service quality and atti-tude of medical staff, the medical environment, and the hospital integrated services, can all influ-ence outpatient satisfaction. Thus, the hospital should start from these aspects to improve the quality of medical services.