超市收银服务系统最优设计与控制

Optimal Design and Control of Cash Register Service System of Supermarkets

摘要: 本文应用排队论的相关理论优化超市的收银服务系统，通过收集、整理得到超市的一些相关数据，将M/M/C排队模型应用到乌鲁木齐市的某超市的收银服务系统中，依据实际数据，优化了不同时段开放的收银台台数，并从超市和顾客两个角度得到最优的收银台个数，以降低超市成本，提高顾客的满意度。

Abstract: In this paper, the related theory of queuing theory is applied to optimize the supermarket cashier service system. Some relevant data is obtained by collecting and then M/M/C queuing model is applied to cashier service system of a supermarket in Urumqi. According to the actual data, we op-timize the number of the cash register in different periods. From the angles of supermarkets and customers, we get the most optimal number of the register, which can reduce costs of the super-market and improve customer satisfaction.