护理管理方面护理风险管理在急诊患者安全管理的实施效果、护理质量及满意度评价
Effect of Nursing Risk Management on Care Quality and Satisfaction in Safety Management for Emergency Patients
DOI: 10.12677/NS.2018.74034, PDF,   
作者: 钱才女：南京市第一医院急诊四楼输液室，江苏 南京；秦藴新：南京市第一医院门诊，江苏 南京
关键词: 护理风险管理；急诊；护理质量；Nursing Risk Management； Emergency； Nursing Quality
摘要: 目的：探究护理管理方面护理风险管理在急诊患者安全管理的实施效果、护理质量及满意度。方法：选取2016年3月~2017年3月收治的92例急诊患者资料进行分析，将行常规护理者作为对照组(46例)，行护理风险管理者作为研究组(46例)，比较两组护理缺陷率、护理质量评分、护理满意度。结果：研究组护理缺陷率2.17%与对照组相比显著低(P < 0.05)；研究组基础护理(22.19 ± 1.35)分、文书书写(22.21 ± 1.38)分、健康教育(22.32 ± 1.21)分、消毒隔离(22.29 ± 1.35)分均显著高于对照组(P < 0.05)；研究组服务态度(23.08 ± 1.21)分、环境设施(23.11 ± 1.09)分、护理过程(23.25 ± 1.12)分、护理结果(23.34 ± 1.28)分均较对照组高(P < 0.05)。结论：急诊患者行护理风险管理可降低护理缺陷率，促进护理质量提升，可推广。
Abstract: Objective: To explore the application effect of nursing risk management in safety management for emergency patients, and its effect on nursing quality and satisfaction. Methods: 92 emergency patients who had been seeking treatment in the hospital between March 2016 and March 2017 were analyzed. The patients given routine nursing were taken as the control group (n = 46), whereas those given nursing risk managements were set as the study group (n = 46). The care deficiencies rate, nursing quality score and nursing satisfaction were compared between the two groups. Results: Care deficiencies rate in the study group, which was 2.17%, was significantly lower than the control group (P < 0.05). Scores of basic nursing, document writing, health education and disinfection and isolation in the study group were respectively registered at (22.19 ± 1.35), (22.21 ± 1.38), (22.32 ± 1.21) and (22.29 ± 1.35), all shown to be significantly higher than control group (P < 0.05). Scores of satiscation to service attitude, environmental facilities, nursing process and nursing results in the study group were respectively (23.08 ± 1.21), (23.11 ± 1.09), (23.25 ± 1.12) and (23.34 ± 1.28), all higher than the control group (P < 0.05). Conclusion: For emergency patients, nursing risk management can reduce the care deficiencies rate and improve the quality of nursing. Therefore, it is of significant value to be popularized in clinical application.
文章引用：钱才女, 秦藴新. 护理管理方面护理风险管理在急诊患者安全管理的实施效果、护理质量及满意度评价[J]. 护理学, 2018, 7(4): 183-187. https://doi.org/10.12677/NS.2018.74034

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