风险护理对急诊留观患者护理不良事件及护理质量的影响

Effects of Risk Nursing for Patients in Emergency Observation Wards on Adverse Events and Nursing Quality

摘要: 目的：对急诊留观患者应用风险护理的护理不良事件和护理质量进行分析。方法：分析2016年4月~2017年4月本院急诊留观患者124例资料，按照临床护理时所用不同方案分成2组，将行常规性护理62例患者作为对照组，将于对照组基础上行风险护理62例患者作为观察组，对2组护理过程中不良事件、护理质量和投诉情况进行比较。结果：观察组护理过程中不良事件总发生率3.23%比对照组19.35%低，且风险评估、患者管理等护理质量评分(95.35 ± 1.20)分、(98.30 ± 1.10)分均比对照组高(P < 0.05)；观察组投诉率0.00%比对照组16.13%低(P < 0.05)。结论：对急诊留观患者应用风险护理能够减少临床不良事件发生，提高护理质量，且降低投诉率。

Abstract: Objective: To analyze the adverse events and quality of risk nursing for patients in emergency ob-servation wards. Methods: The clinical data of 124 patients staying at the emergency observation wards in our hospital between April 2016 and April 2017 were analyzed. According to the different clinical nursing options given, these patients were assigned into 2 groups: the 62 cases given routine nursing were taken as the control group, whereas the other 62 given both routine nursing and risk nursing as the observation group. The adverse events during the nursing process, care quality and complaints were compared between the two groups. Results: The total incidence of adverse events during the nursing process was 3.23% in the observation group, which was lower than the 19.35% in the control group; the risk assessment and patients management were scored at (95.35 ± 1.20) and (98.30 ± 1.10) respectively in the observation group, both higher than the control group; (P < 0.05). No patients (0.00%) filed any complaint in the observation group, lower than the control group, where 16.13% patients expressed their complaints (P < 0.05). Conclusion: For patients in the emergency observation wards, risk nursing can reduce the incidence of adverse events and the rate of complaints, and improve the quality of nursing.