顺丰嘿客运营模式规划设计

The Planning and Design of the Operation Mode of Shunfeng Haike

摘要: 社区物流就是将电商O2O和物流产业相结合的良好产物。近几年，社区物流已经从几个简单的店面扩展为各个电商和物流公司互相竞争的领域，社区物流的服务范围和服务能力也随之提高，将极大改善物流最后一公里的服务效率。本文对邯郸市顺丰嘿客进行实地调查分析，设计新的运营规划，通过增强柔性化配送、增加个性化服务这两个方面来提高企业的服务能力。以期提高顺丰嘿客的企业竞争力，同时对社区物流的发展有一定的借鉴意义。

Abstract: Community logistics is a good product which combines the electronic commerce and the logistics industry. As the logistics community has extended from a few simple stores to a field where the electronic commerce and logistics companies compete with each other, service scope and ability of the community logistics increased significantly, which will greatly improve the logistics service efficiency of the last kilometer. So in this paper, we conduct field investigation and analysis of Hey SF in Handan, and design new operation plan. We can improve enterprise service capability by enhancing flexible distribution, and adding personalized service. In this way, the enterprise competitive power of Hey SF will be higher and it can be used for reference in the development of community logistics.