危机管理在眼科急危重症护理工作中的应用与探讨

Application and Discussion of Crisis Management in Critical Care of Ophthalmology

摘要: 目的：探讨危机管理在眼科急危重症护理中的应用效果。方法：自2016年9月，由我科护理人员对眼科危重症护理危机加以总结分析，制定并实施护理危机管理措施。对比分析2016年3月到2016年8月、2016年9月到2017年2月，护理危机管理前后的护理安全质量及护理应急能力、护理不良事件发生率、护理满意度。结果：护理危机管理后，护理安全质量(98.78 ± 0.69)、护理应急能力(96.01 ± 1.67)、患者护理满意度(99.64%)均高于危机管理前，P < 0.05；护理不良事件发生率(0.73%)低于危机管理前，P < 0.05。结论：将危机管理措施用于眼科急危重症护理中，可有效提升护理质量，强化护理人员应急能力。患者对护理满意度高，其临床应用性强，应加以推广。

Abstract: Objective: To study the effect of crisis management in the application of eye care critical patients. Methods: From September 2016, the nursing staff in our department summarized and analyzed the critical care crisis in ophthalmology department, and formulated and implemented nursing crisis management measures, to compare and analyze the nursing safety quality, nursing emergency ability, incidence of adverse nursing events and nursing satisfaction before and after nursing crisis management from March 2016 to August 2016, September 2016 to February 2017. Results: After nursing crisis management, nursing safety quality (98.78 98.78), emergency ability (96.01 1.67) and patient care satisfaction (99.64%) were higher than those before the crisis management, P < 0.05; the incidence of nursing adverse events (0.73 percent) was lower than that before the crisis management. Conclusion: The application of crisis management measures in ophthalmic critical care can effectively improve the quality of care and strengthen the emergency response ability of nurses. Patients are in high degree satisfaction of nursing, and its clinical application is strong, so it should be promoted.